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Returns

Please contact us if you want to return your product

It may happen that you are not completely satisfied with your purchase. If you want to exchange or return something, follow the steps below …

Add the packing slip to your products in the original packaging. Have the parcel stamped and sent. Keep the receipt in a safe place, it contains the track & trace code so you can follow the parcel and see if it has arrived in good order. Write your order number on the label at the return address and always send your packing slip, otherwise we cannot process the return package.

Our Return Policy is as follows:

  • You may return all products within 15 days(from the date you receive the items) of delivery for exchange or refund. The original bag and tag should be intact , not be damaged.

  • For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.

  • Please note the following items cannot be returned or exchanged: Lingerie, bodysuits, swimwear, jewelry and accessories.

  • We do not accept returned items that were sent back by you directly without checking with us first.

  • Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided.

  • If you wish to return the items to the nearest return address, please contact with us and our customer service will reply to you within 24 hours.

  • Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.

  • The original shipping fee and insurance are non-refundable.

  • We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. unless a mistake is made by Ibiza Locos!.